FAQs

Most frequently asked questions by ClinicMaster Users.

1. How easy is it for one to retrieve patient’s file using an electronic medical record system?
It is very easy for a health worker to retrieve Patients’ information using an EMR like ClinicMaster. The Patients’ information is saved under a patients’ file with a unique number that is auto-generated in the system.
2. Can a doctor retrieve patients’ history using an EMR?
Yes. The doctor is able to retrieve the patients’ history in ClinicMaster at a click of a button if the patient has been to facility before.
3. Is it possible to know the available stock of both drugs and consumables using ClinicMaster?
Yes. The user is able to know or see what is available in stock at the click of the button in the different locations in the facility.
4. How does the system manage out of stock situations and drug expiries?
The system tracks expiry dates for different batches, one is able to see with the help of system alerts, those running out of stock and those that are about to expire.
5. Can one generate an inventory report using an HIMS?
Yes. An inventory report can be printed direct from the system at the click of a button.
6. How is the data backed up in ClinicMaster?
ClinicMaster can be configured to either running an automatic or manual backup job to a known and safe location on a drive or in the cloud.
7. Is ClinicMaster an online or offline HIMS?
ClinicMaster is both a desktop and web application .The desktop application runs on Local Area Network (LAN) i.e. It does not need internet. ClinicMaster web application needs internet if a hospital or clinic has distant satellite clinics or branches and there is need for a centralized database for all the satellite branches. (WAN). ClinicMaster may also need internet if a manager or the entrepreneur wants to remotely access the system through a secure internet connection to remotely overlook and supervise processes at the health facility.
8. How secure is patients’ data in EMR OR HIMS?
ClinicMaster implements patient’s data security through use of standard security protocols where every user of the system must have a username and password. This is further enhanced with a role(s) that is attached to a user’s login credentials. The system implements patients’ information confidentiality through user rights where authorised users can access particular information. The system can also be configured to encrypt patients’ data to prevent unauthorised access.
9. Which modes of payment can ClinicMaster system accommodate?
The system accepts payment modes such as Cash, Mobile money, Visa, credit cards, Kwiksy.
10. Which kind of reports can be generated from ClinicMaster?
At a click of a button, ClinicMaster has customised reports where a user supplies their own queries to generate their own reports using the search engine. e.g medical reports, income summary reports, inventory report, physical stocktake report and a variance report.
11. Can ClinicMaster handle accounts, finance, and HR activities?
ClinicMaster is a medical Information management system that automates patient’s transactions on a visit basis and daily procedures. It can only be integrated with other accounting and finance systems e.g Navision, Quick books, Sagepastel, etc.
12. How are referrals managed in a HIMS?
ClinicMaster is able to manage internal, referred-in and external-out referrals.
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