Cognizant of the fact that User Training is one key component in software development, ClinicMaster underpins its service delivery with continuous training for each update made on every site. This not only warrants efficiency but also ease of system use among hospitals. The notion of carefully handling trainings is that: Humans are creatures of habit and as such, training users grasp defeat from the jaws of victory, it is more than just having good educational skills, it’s about breaking habits and creating new ones. Strange but true, it took a lot of efforts to change users from use of command based operating systems like DOS to Graphical User Interface (GUI) Operating System.
A systems trainer must be aware that most people in his or her audience are initially not ready for the change of system whether from manual to a computerized one or from one computerized system to another.
The trainer is left with the daunting task of creating buy-ins by the user through bringing to their attention the benefits of using a superior alternative. It is akin to treating a patient who doesn’t know that he or she is sick. The trainer’s cardinal mission therefore is to explain, convince and demonstrate to users how the new system will not only give value to the company but the users as well.
Guiding Principles for successful User training in ClinicMaster
It is common practice for users to have a predetermined position that the software is too complicated for them to use. Surprisingly, after a few hours of training they find ClinicMaster the simplest software to use. It takes experience and skill to accomplish this. I am duty bound to share my experience as a technical officer at ClinicMaster International and the practical lessons learnt over time in training system Users.
- Just like system design and development, training requires planning, execution and review. Failure to plan a User training can be disastrous especially at start up. Users will shun even the best of systems simply because they don’t understand it or was not presented well.
- Be organized: Prepare a well thought out training methodology and guide and stick to it. Make simulations of your training guide and peer review prior to execution.
- Provide a well thought out tutorial which describes the rationale for the new system and defines its concepts and terminology. Use terms and concepts that are understandable to all users during the training. If you must use technical terms, make sure that they are well explained and understood to the target audience.
- Provide “hands on training”: Much as it is important to give a theoretical explanation of how the system works, it’s also important for users to touch and feel the system. This reinforces the theoretical explanation.
- Know your audience: Understand their intelligence level and interests. The training methodology should be tailored to their eccentricities. It is important to identify among your audience some users who welcome the change to a new system.
- Dress and speak authoritatively: Your appearance and how you present your self speaks a lot to the audience about yourself.
- Reschedule appointments in case you find certain users busy or tired.
ClinicMaster INTERNATIONAL prides itself in ensuring our clients carry out their hospital processes seamlessly and unravel their data management challenges to a logical conclusion. ClinicMaster INTERNATIONAL offers “the how to” answers through:
- 24/7 call to any technical officer known to you or the ClinicMaster line.
- An online chat on our website at www.clinicmaster.net
- FAQs on our web page.
- Onsite trouble shooting accordingly.
We love all our clients and love what we do. We cannot afford sleeping before our dear clients are sorted.
Nabateesa Milly- Technical Officer-ClinicMaster INTERNATIONAL